Help Center
Frequently Asked Questions About 99bee
From deposits to VIP — find simple and detailed answers to the most commonly asked questions about playing on 99bee, all in one place.
Whether you are new to 99bee or a long-time player, questions about accounts, payments, security, or responsible gaming are completely normal. The Q&As below are organized into five important topics so you can find the right information quickly. If your question is not here, contact our 24/7 support team directly.
Category 01
Category 02
Category 03
Category 04
Category 05
VIP & Cashback
99bee has three VIP levels — Bronze, Silver, and Gold. Bronze members get up to 0.3% weekly cashback, Silver members get 0.5%, and Gold members get 0.8%. Each level also includes exclusive offers and priority support, ensuring extra rewards for regular players.
Level progression is based on your regular playing pattern and activity. The more consistently you play and stay active on the platform, the faster you can reach the next level. For specific criteria, contact our live chat support — they can give you the right guidance.
At the end of each week, a set percentage of your total bets is added to your account as cashback. This amount is credited directly to your usable balance. The rate depends on your current level — 0.3% for Bronze, 0.5% for Silver, and 0.8% for Gold. So the higher your level, the more cashback you earn.
In addition to higher cashback, VIP members receive priority live chat support, exclusive promotions, and customized offers for top depositors. 99bee regularly introduces new perks for players who reach the Gold level to further enrich their experience.
If you remain inactive for a long period or your account activity drops significantly, your level may be reviewed. Staying regularly active is the easiest way to hold on to your level. Contact the support team for more details.
How to Deposit Money
After logging in, go to the deposit section and select Nagad as your payment method. Enter the amount (minimum ৳300), then send money from the Nagad app to the number shown. Once you confirm with the transaction ID, funds are added to your account quickly. The entire process is completed through an encrypted connection.
Deposits made via bKash, Nagad, and Rocket typically appear in your balance within a few minutes. Bank transfers may take slightly longer. If the money has not arrived after 15 minutes, contact our live chat with your transaction ID and it will be resolved promptly.
99bee does not charge any deposit fees. However, your mobile banking service (bKash, Nagad, or Rocket) may apply their own send-money charges. Bank transfer fees vary by bank. So check the fee structure of your mobile banking app to confirm the total amount.
The minimum deposit amount is ৳300 for all payment methods. Whether you deposit via bKash, Nagad, Rocket, or bank transfer, this limit applies equally. Amounts below this cannot be processed.
99bee currently supports four payment methods: bKash, Nagad, Rocket and bank transfer (including Dutch-Bangla Bank, Islami Bank, and other major banks). The minimum deposit is ৳300 and the minimum withdrawal is ৳500 for all methods.
Mobile Usage
Yes, 99bee is fully mobile browser-friendly. No separate app download is needed — just open the site in Chrome, Firefox, or any modern browser and play normally. The entire site is optimized for mobile screens, so all features display well on smaller screens too.
Yes, clearing the browser cache is an effective fix. In Chrome, go to Settings → Privacy and Security → Clear Browsing Data and clear the cache and cookies. Then reload the page. If the problem persists, check your internet connection speed and try closing unused apps on your phone.
If the connection is lost, the game automatically pauses. Your balance and game state are saved on the server. Once you reconnect, you can continue from where you left off. For active bets, outcomes are determined according to the game provider's rules. If in doubt, contact support.
99bee works well on smartphones and tablets running both Android and iOS. Windows and macOS desktops are also fully supported. Keeping your browser updated to the latest version ensures the best performance.
Security & Privacy
Yes. 99bee uses SSL encryption for all data transmission, which is as secure as banking transactions. Your personal information and financial data are stored on encrypted servers and are not shared with third parties. Check for "https://" at the start of every page address in the site to confirm.
Use a password of at least 12 characters — combine uppercase letters, lowercase letters, numbers, and special characters (@, #, !, etc.). Avoid birth dates or simple words. Do not use your 99bee account password anywhere else and never share it with anyone.
Always go directly to 99bee.lat and check that "https://" and the lock icon appear in your browser's address bar. Do not click on unknown links from social media or SMS. If any site asks for your login or payment details directly in a message, it is fraudulent — 99bee will never ask for anything this way.
Never share your bKash PIN, Nagad PIN, or OTP with anyone under any circumstances — even if they claim to be a 99bee representative. The 99bee support team will never ask for this information. If someone does, end the conversation immediately and report it to our support.
Change your password immediately and inform us in detail via live chat or email at [email protected]. Our team will act quickly to secure your account. Also review your mobile banking account.
Responsible Gaming
If you feel gaming is getting out of your control, contact our 24/7 live chat without delay. Our support team speaks Bengali and helps with complete confidentiality. You can also visit our responsible gaming page — it has detailed information and a self-exclusion option.
No. 99bee is for people aged 21 and above only. Age is verified during account registration and strict measures are in place to prevent access by minors. It is a parent's responsibility to keep younger family members away from this site.
Yes. You can request a temporary account suspension (cooling-off) for a set period or a long-term self-exclusion. Contact the support team to activate these options. During self-exclusion, you will not be able to access your account and all promotional communications will be stopped.
Some warning signs are: feeling a repeated urge to play to recover lost money, being unable to control the time or amount you spend gaming, prioritizing gaming over family or work, and hiding your gaming. If you feel this way, take a break and seek help — this is not a weakness, it takes courage.
Always play within a pre-set budget and treat it only as extra entertainment. Avoid placing larger bets in an attempt to recover lost money. Take regular breaks and spend time with family and friends outside of gaming. 99bee always supports responsible gaming.
Have more questions? We are ready to help
If the answers above do not resolve your question, contact us directly — help is available in both Bengali and English.
24/7 Live Chat
For immediate assistance
Email Support
[email protected]